AI Chatbots & Support Agents
Support that resolves real questions, and escalates when it should.
A chatbot that deflects nothing is worse than no chatbot. We build support agents grounded in your actual help content and order data, with a clear path to a human and a measurement of whether they are genuinely reducing load.
Tools we work in
- OpenAI
- Anthropic Claude
- n8n
- Pinecone
- WhatsApp Business API
- Intercom
- Zendesk
Works well with
Scope
What this covers
The specific work included when you engage us for this service.
- Knowledge-grounded answers with citations rather than invented policies
- Order, booking and account lookups through live system integration
- Confidence thresholds that hand off to a human before guessing
- Multi-channel deployment across web, WhatsApp and in-app messaging
- Conversation logging and a weekly review of unresolved questions
- Continuous improvement loop feeding gaps back into the knowledge base
What you receive
- 01A deployed assistant on the channels you choose, wired to live data
- 02A deflection report showing what it handled and what it had to escalate
- 03A monthly list of unanswered questions to fix in your own documentation
Questions
AI Chatbots & Support Agents, answered
Will it invent policies we never wrote?
It can, which is why grounding and thresholds matter. Answers are restricted to retrieved content, the model is instructed to say it does not know rather than improvise, and low-confidence conversations route to a person. We review transcripts monthly and fix the knowledge gaps that caused them.
How do we know if it is actually helping?
One number matters: the share of conversations resolved without a human. We baseline that before launch and report it monthly alongside escalation reasons. If the number is not moving, the assistant is decoration and we would rather tell you that than bill for it.
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Tell us where the manual work is
A 30-minute call. We map the process, tell you what we would automate or build first, and what it costs. No retainer before you agree the scope.
- No retainer before scope is agreed
- Written plan you can act on alone
- Worldwide delivery, on your hours